With more than 20 years of legal experience, Nicole Arello is a seasoned legal project manager. Nicole offers process improvement solutions and presents efficiencies to ensure matters are managed effectively, with a focus on client satisfaction.
As part of the firm’s legal operations team, she works closely with attorneys and clients to identify issues and determine the appropriate mitigation strategy to influence matter outcomes.
Prior to joining Barnes & Thornburg, Nicole was a systems and business process manager at a software development company, where she transformed rudimentary processes to be dynamic and data-driven.
For almost 10 years, Nicole worked as a litigation paralegal and as a senior legal operations specialist at a Fortune 500 pharmaceutical company as a leader of outside counsel insights, modernizing invoice review utilizing machine learning based anomaly detections. Early in her career, Nicole was a litigation paralegal at an AmLaw 100 firm on the mass tort team.
Nicole works with the firm’s BT ValueWorks program – a suite of pricing, process and technology solutions that bring greater value, efficiency and predictability to the delivery of legal services.