Eleanor Smith is the firm’s first chief client officer. She oversees the Client Growth Department and guides strategic planning and the development of client relationships through intentional activities aligned with the firm’s goal to deliver the best legal service and client experience
She works closely with key leaders through purposeful collaboration to drive progress and elevate the firm’s value to clients.
Through her leadership, Eleanor is orienting the firm’s business functions toward strategic visioning and implementation of proactive client expansion activities influencing the promotion of key services, industries and individuals.
Eleanor has more than 20 years of legal business development and practice management experience, with more than 15 years focusing in the healthcare sector for the third-largest health law firm in the country. She uses that experience to attract work for the firm and for devising strategies for expanding client relationships, building national, industry-specific brand awareness, and attracting lateral talent critical for growth.
Her practice management responsibilities have included analyzing financial performance; monitoring and resolving productivity matters; advising on recruiting decisions; leading lateral integration; and facilitating communication between practice groups and client teams with respect to cross-selling and other collaborative activities. This experience gives Eleanor a holistic approach to law firm management and growth, with meaningful client service as the sole purpose for all activities.
Professional and Community Involvement
Member, Nashville Health Care Council’s Leadership Health Care
Member, American Health Lawyers Association
Past chair, Nashville Chapter of the Legal Marketing Association Nashville Chapter
Board member, Our Kids, Inc.
Nashville Emerging Leader Award Finalist-Business Services, 2013