Julie Johnson

Julie’s primary role is to offer guidance in terms of process improvements and ensure matters are running smoothly, on schedule and on budget. She is skilled in analyzing processes and determining where it is possible to streamline and consolidate methods, and fill any gaps that might be present.

A natural collaborator, Julie strives to offer clear communication around any next steps, pushing toward productivity and overall client satisfaction. She works closely with attorneys and clients to understand their pain points and determine the right steps to remedy those issues.

Prior to joining the firm’s legal operations team, Julie worked as a program and project manager with OneAmerica, CNO Financial Group and Human Kinetics. In those roles, she led a team of vendors, business experts, and information technology staff through complicated solution rollouts, and focused her efforts on process improvement, management, governance and compliance. 

Julie is a member of the firm’s BT ValueWorks program – a suite of pricing, process and technology solutions – that bring greater value, efficiency and predictability to the delivery of legal services. BT ValueWorks has been featured in Forbes, The American Lawyer, Law.com, Corporate Counsel Business Journal and various other industry publications.

Julie is a Certified ScrumMaster, which she earned through Project Brilliant.