Using Technology to Improve Human-to-Human Interaction: The Power of Emotions

The majority of our communication is through non-verbal cues like facial expressions, tone of voice, and body language. However, these days we do most of our communicating via technology – email and text – and lose the ability to read those non-verbal cues. The result is an emotion-blind digital universe that impairs the very intelligence and capabilities – including empathy – that distinguish human beings from our machines.